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Microsoft Dynamics CRM /CE for Administrators
This course will give you a foundation in Microsoft Dynamics 365 CRM Administration and provide you with the information you need to handle the day-to-day administrative details
Reporting in Microsoft Dynamics CRM/CE
This course provides participants with information to better understand reporting methods along with more advanced reporting features of Microsoft Dynamics CRM/CE.
Workflow and Dialogue Process in Microsoft Dynamics CRM/CE
In this course, participants will be able to describe the primary benefits and scenarios for using Workflows and Dialogue Processes in Microsoft Dynamics CRM/CE; describe how workflows function; design, create and manage workflows.
Introduction to Microsoft Dynamics CRM/CE
This course provides information on the basic concepts of Microsoft Dynamics CRM/365. It provides an overview of information about application navigation, setting up accounts, contacts and activities, using the sales and customer service processes within Microsoft Dynamics CRM/365.
Marketing Automation in Microsoft Dynamics CRM/CE
This course is designed for new partners and customers of Microsoft Dynamics CRM that want to learn about the available marketing features in the Microsoft Dynamics CRM product.
Sales Management in Microsoft Dynamics CRM/CE
This course provides participants with a detailed hands-on experience of the Sales features and components of Microsoft Dynamics 365. Attendees of this course will gain an in-depth understanding into the management of the Sales Pipeline in Dynamics 365, including Lead and Opportunity management, working with the Sales Order Process, the Product Catalog, Quotes, Orders and
