Showing 1-3 of 3 results
Workflow and Dialogue Process in Microsoft Dynamics CRM/CE
In this course, participants will be able to describe the primary benefits and scenarios for using Workflows and Dialogue Processes in Microsoft Dynamics CRM/CE; describe how workflows function; design, create and manage workflows.
Introduction to Microsoft Dynamics CRM/CE
This course provides information on the basic concepts of Microsoft Dynamics CRM/365. It provides an overview of information about application navigation, setting up accounts, contacts and activities, using the sales and customer service processes within Microsoft Dynamics CRM/365.
Customization and Configuration in Microsoft Dynamics CRM /CE
This course provides participants with a detailed hands-on experience of setting up, customizing, configuring and maintaining the components of Microsoft Dynamics 365 Customer Engagement.